Medior Technical Support Engineer

As a Medior Technical Support Engineer, you will handle first- and second-line technical queries. You will handle technical issues that our first-line support cannot solve. Our support team is one of the best in the industry! You will be part of a close-knit team that is constantly focused on keeping our customers happy. You will also work closely with our third-line support.

A Medior Support Engineer has experience with Linux and is constantly learning about topics such as Linux, Cloud platforms (virtuozzo, VMware, etc.) to help our third-line support and create opportunities for personal growth. You will also handle escalations from our Junior Engineers. We offer a full training path in which you can complete various certifications and opportunities to progress to third-line Support or even beyond.

Where will you be working?

Worldstream was founded in 2006 by childhood friends who shared a passion for gaming. Dissatisfied with the high costs and unreliability of game servers, they came up with the idea of offering better solutions. Since then, we have rapidly grown into an international provider of IT infrastructure (IaaS) with our own data centres and advanced network technology.

This is a place where you will feel at home. Why? This is where your ideas will be heard and brought to fruition. Our main goal is to make the lives of IT leaders easier so that they get excited about their IT infrastructure again. That includes a family atmosphere, with unparalleled service for our customers. Feel free to take a look at our YouTube channel for an impression of the atmosphere.

What does a day at the office look like?
You work 8-hour shifts with varying hours. Your day starts with checking our ticket system. If requests such as upgrades are scheduled for that day, you will be assigned these at the beginning of your shift. Every query or failure is registered with us as a ticket. Responding to these tickets has priority during the working day.
A customer opens a ticket that he can no longer reach his server. The customer states that he made firewall changes before losing connection. You ask the customer for his login details and log into the server locally. Once on the server, you notice that a specific firewall rule is blocking incoming traffic. You save the current firewall configuration in a secure location and correct the firewall settings. First, you check if you can connect to the server and then you ask the client if the problem has been solved. The customer responds positively and then you close the ticket.

Who are you?

• MBO+ working and thinking level;
• Knowledge of Linux and certifications such as LPIC-1 or LPIC-2;
• Knowledge of Cloud platforms such as Virtuozzo and VMware is an advantage;
• Experience with (a selection of) the following software/techniques: MySQL, Apache, PHP, Nginx;
• At least 3 years' experience in managing systems and software, preferably at an ISP;
• Analytical, customer-oriented, communicative and independent;
• Knowledge of IT hardware and IP networks;
• Experience in troubleshooting and managing Windows and Linux;
• Good command of the Dutch and English languages;
• Willing to work in alternating shifts.

What do we offer?

• 25 paid holidays (excluding public holidays);
• A good pension scheme with an average of 30% own contribution;
• Room to develop yourself through courses and training;
• Opportunity to grow within the organisation;
• Cosy and informal working atmosphere (Friday afternoon drinks);
• Fully equipped kitchen serving breakfast and lunch;
• Fitness room on site.

*Acquisition is not appreciated